Airtel Unveils Smart Number Service …Customers can now get an additional number on their existing Line

telecommunications services provider, Airtel Nigeria, has announced the
introduction of Smart Number service, an innovative package that
allows customers to use an additional line or number on their original Airtel
SIM card, yet maintaining a single mobile phone.

The new
package is designed to empower owners of small businesses, entrepreneurs, top
executives and professionals who wish to improve productivity as well as
separate their professional/social and personal mobile lines while maintaining
the use of a single phone and SIM card.
The Smart
 is a virtual number mapped to customer’s primary mobile line so
that both lines can be used on a single phone. With this service, customer can
define and determine the period when the Smart number is made active and
reachable in order to make or receive calls and send or receive SMS.
on the new package, Enterprise Director, Airtel Nigeria, Tawa Bolarin, said the
telco is intensely interested in defining new path and innovative ways of
empowering and improving the productivity of professionals, top executives and
business owners.
“The Smart Number
service is intended to make life better, simpler and more enjoyable for
business professionals. It is an innovative way of boosting productivity and
driving business performance. Airtel will continue to pioneer new initiatives
that will empower entrepreneurs and business professionals,” she said.
Apart from
the user-controlled option, other features of the Smart Number include
voice mail, call transfer, and value-added services such as conference call,
group SMS, etc. Also, Airtel customers using Smart Number can
conveniently maintain privacy and security by screening unwanted calls.
Airtel Smart Number, which comes in two different packages
– Basic and Plus – is available on monthly
subscription for both pre-paid and post-paid customers on the network.
To subscribe
for the package, customers can send ‘SUB’ as text to 619 and reply with either
1 or 2 to choose either the ‘Basic’ or ‘Plus’ package. Customers can also call
the IVR on 618 and listens to the menu option to subscribe and manage the service.
The Smart
 can call/send text to all networks except international
calls/text. To make calls or send through the Smart number, the subscriber is
required to dial/text 66 before dialling the recipient’s number. Inbound call
on the Smart Number is identifiable as 66 prefix appears
before the eleven digits of the caller’s number.
The Smart
, however, cannot be directly recharged with airtime so the airtime
is drawn from the customer’s primary line.
According to
Airtel, customers will also need to register the Smart number to ensure full
KYC compliance. To get further information on the service, customers are
advised to visit: or dial the toll-free 618.